Zoho Support Specialist Internship
Job Description
We are offering an exciting internship opportunity as a Zoho Support Specialist. This internship program will provide hands-on experience and exposure to the world of technical support, focusing specifically on Zoho products and services. As a Zoho Support Specialist intern at Pinerium, you will have the chance to work closely with our experienced Zoho support team, gain valuable skills, and contribute to providing exceptional customer support.<br><br><strong><u>Responsibilities<br></u></strong><ul><li>Assist in addressing client inquiries and providing technical support for Zoho products and services.</li><li>Collaborate with the support team to troubleshoot and resolve technical issues reported by clients.</li><li>Learn and become proficient in using Zoho applications to effectively assist clients.</li><li>Contribute to the creation and maintenance of support documentation and knowledge base articles.</li><li>Participate in client onboarding activities, assisting with setup and configuration of Zoho solutions.</li><li>Gain exposure to customer relationship management by actively engaging with clients and ensuring their satisfaction.</li><li>Collaborate with cross-functional teams to identify and communicate client feedback for product improvement.</li><li>Stay updated on the latest features, updates, and enhancements in Zoho products to provide accurate information to clients.</li><li>Assist in training clients on using Zoho software effectively.<br></li></ul><strong><u>Requirements<br></u></strong><ul><li>Currently pursuing a degree in a relevant field, such as Computer Science, Information Technology, or a related discipline.</li><li>Strong interest in technology and a passion for providing excellent customer support.</li><li>Basic understanding of software applications and troubleshooting methodologies.</li><li>Excellent communication skills, both verbal and written.</li><li>Detail-oriented with strong organizational skills.</li><li>Ability to work effectively in a team and collaborate with colleagues.</li><li>Demonstrated problem-solving and analytical thinking abilities.</li><li>Prior experience or familiarity with Zoho products is a plus but not required.<br></li></ul><strong><u>Benefits<br></u></strong><ul><li>Gain practical experience in technical support, specifically with Zoho products and services.</li><li>Collaborate with experienced professionals and learn from their expertise.</li><li>Develop valuable skills in customer support, problem-solving, and communication.</li><li>Enhance your understanding of Zoho applications and their functionalities.</li><li>Gain exposure to working in a dynamic and fast-paced environment.</li><li>Opportunity to contribute to real customer support activities and make a meaningful impact. </li></ul> This internship program, providing a valuable opportunity to start your career in technical support. Successful interns may be considered for future full-time employment opportunities based on performance and availability.<br><br>
