Welcomer

Job Description

Job description / Role

Company Description

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

What is in it for you:

– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Job Description

What you will be doing:

– Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office.
– To be a touch point for the guests at arrival, departure and throughout their stay.
– To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.
– To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Pullman standards.
– To monitor room status and discrepancies.
– To manage any guest complaint in a professional manner, by resolving it, making sure the guest is satisfied, and recording it in the PMS.
– To be aware of all VIPs visiting or staying in the hotel.
– To call MOD for VIP arrivals providing relevant information following Pullman VIP guidelines.
– To maintain an accurate Guest History ensuring the profiles are correctly updated and merged in order to avoid duplicate profiles and to pre-register all recurring guests.
– To properly follow all QTA and local government requirements concerning hotel guests and files.