Wedding & Social Events Manager

Job Description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo – Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids’ Club.

Job Description
– Focus on proactive selling both Conference Space and Outlets including Food & Beverage, AV and all Hotel Services to wedding clients and social events primary, as well as development of school and government accounts to drive additional business to the hotel
– Solicit, negotiate, and book new and repeat business through various efforts (prospect calls, referrals, etc.) to maximize catering revenues to meet/exceed goals
– Plan, up-sell, and detail the meeting/function with the client including space requirements, times, equipment, menus, etc.
– Coordinate payment procedure to include: credit, prepayment, and billing instructions, etc.
– Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints, and/or problems to ensure quality product delivery and customer satisfaction

Manage event from beginning to end, processing all the information pertaining to the booking to include but not limited to:
– Prepare proposal, contracts, invoices and addendums
– Preparation of creative menus while always keeping in mind food cost, labor cost and facilities of the kitchen
– Confirm electrical, internet, telecommunication, audio-visual and where appropriate Exhibit requirements
– Obtain guarantees of food and beverage events for banquets and kitchen
– Maintain accurate, legible records, and files to provide group history, ensure future and current quality service and enhance future prospects
– Exceed personal sales and activities goals, monthly, quarterly, and annually
– Utilize Opera Sales & Catering System to track, solicit, book, and follow -up accounts
– Conduct site inspections with prospective and existing clients