Waiter/Waitress

Job Description

OVERVIEW/BASIC FUNCTION:Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently.  Collect payments.  Assist in the maintenance of the restaurant area and equipment.<br><br>OSHAD RESPONSIBILITIES:<br>While at work, (and while on work premises) an associate shall:<br>•<span> </span>Take reasonable care of their own health and safety.<br>•<span> </span>Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;<br>•<span> </span>Cooperate with full compliance with Hotel’s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.<br>•<span> </span>Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;<br>•<span> </span>Report all OSH incidents and work related injuries; and<br>•<span> </span>Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel’s workplace in the interest of health, safety, welfare or protection or management of the workplace.<br>•<span> </span>Participate in conduct of OSH related planning and implementation in order to achieve the Hotel’s OSH objectives, targets &amp; program.<br>•<span> </span>Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.<br><br>ACCOUNTABILITY:<br>•<span> </span>Held accountable and committed whatever it takes to comply with the company’s OSHMS Policies, OSHMS Procedure, &amp; Operational Works Instruction and any other relevant legislation applies within the organization.<br>•<span> </span>Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.<br>•<span> </span>To report to his supervisor or respective Manager.<br><br>QUALIFICATIONS:<br>•<span> </span>Experience:<span> </span>Minimum three years’ experience as a waiter.<br>•<span> </span>Education: High school diploma.<br>•<span> </span>General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.<br>•<span> </span>Technical Skills: Ability to understand guests’ service needs; ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details; ability to suggestively sell restaurant menu items, beverages and wines; ability to access and input information into P.O.S. system; ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage guests; ability to endure abundant physical movements throughout the work areas.<br>•<span> </span>Language: Required to speak, read and write English, with fluency in other languages preferred.<br>•<span> </span>Licenses &amp; Certifications: Minimum 21 years of age to serve alcohol.<br>