Waiter/ Waitress

Job Description

Job description / Role

Company Description

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

What is in it for you:

– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Job Description

What you will be doing:

– Provides a friendly and personalised welcome for guests
– Offers attentive service and adapts to any constraints guests may have
– Heeds any remarks made by guests and ensures follow-up
– Establishes good relations with guests, offering advice and fostering customer loyalty
– Prepares the point of sale and preparation areas
– Welcomes guests and provides waiter service
– Cleans and tidies the restaurant and preparation areas after closing
– Before every work shift, finds out about dish composition and any shortages
– Organises his/her work to suit fluctuations in numbers, events and guests
– Ensures the equipment used remains in good condition
– Is attentive to and respects guests' needs
– Helps increase customer loyalty through quality of service
– Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms
– Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services and latest offers
– Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel
– Helps manage crockery and appliances by avoiding breakages
– May be asked to help with inventories
– Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
– Respects the instructions and safety guidelines for the equipment used
– Applies the hotel's security regulations (in case of fire etc)
– Respects the hotel's commitments to the \"Environment Charter\" (saving energy, recycling, sorting waste etc)