Waiter/Cashier

Job Description

<strong>Responsibilities</strong><p><br></p><ul><li> Provide the highest standards of service – both in quality and speed to maximize guest satisfaction and customer retention, as per Customer Service SOP. </li><li> Possess knowledge of all products, menus &amp; promos, and be aware of all special offers of the day/week. </li><li> Provide detailed information to customers when asked (e.g. about portions, ingredients, or potential food allergies). </li><li> Maximize sales of each station by constantly &amp; subtly applying upselling and cross-selling tactics. </li><li> Ensure that all food safety points are kept in mind at all times and that food is handled according to the Food Safety SOP.</li><li> Maintain friendly and polite behavior towards both customers and colleagues to create the utmost comfortable atmosphere. </li><li> Ensure the highest standard of hygiene and cleanliness in the dining room, counters, equipment and back areas, as per the Facility &amp; Equipment SOP. Provide support for any kind of cleaning job in any area of the restaurant as required by the Branch manager or supervisor. </li><li> Ensure strict compliance with all stations’ checklists and cleaning schedules according to the shifts (opening-/closing/mid-shift). </li><li> Ensure strict control over cash manipulation, discount/promotion attribution, and check-out process as per the Tills &amp; Cash Management SOP. </li><li> Ensure proper handling and storage of products according to the Stock management SOP to have 100% food quality on served dishes and 0% wastage.</li><li> Attend the company training, Food Safety pieces training, and any other kind of development activity as required by the local authorities and company standards. </li><li>Report any issue in the station or outlet (wastage, out of stock, equipment malfunction, guest complaint, etc.) to Branch manageme</li></ul><p><br></p><strong>Requirements</strong><p><br></p><ul><li>Proven work experience as a waiter or cashier</li><li>Excellent communication skills</li><li>Ability to multitask and work under pressure</li><li>Strong organizational and time management skills</li><li>Attention to detail</li><li>Ability to work flexible hours, including weekends and holidays</li><li>High school diploma or equivalent certificate</li></ul>