Waiter
Job Description
Purpose of the role:
Maintain brand standards. Serve & host customers, handle orders transactions, promote sales and handle customers complains whenever appropriate. Ensure maximum guest satisfaction thus ensuring our customers return at all times. Waiter / Waitress could work as assigned by duty manage
KEY JOB RESPONSIBILITIES
Financial
- Achieving revenue targets as assigned
Internal process
- Deliver highest level of customer service, greets customer pleasantly and politely while taking orders.
- Meet specification of food handling procedures.
- Fully aware of all menu items and current prices.
- Prepare daily stocks for his working area.
- Help other team members and offers suggestions to improve restaurant performance
- Handle cash properly register (securing, counting & handover) as per cash handling policy.
- Handle customer’s transaction as per cash handling policy.
- Participate in promoting sales through effective suggestive selling & upselling.
- Keeps work area, equipment’s, and utensils clean and sanitary.
- Monitors product quality.
- Performs general cleaning task (Emptying trash if needed, mopping floors, cleaning rest rooms, stock room, etc…)
People:
- Courteous communication to all team members.
- Support in the training process of new employees if needed and as per the standard
Customer
- Ensure maximum guest satisfaction.
- Handle guest complaints and notify managers accordingly
Requirements:
- Minimum high school
- Experience of at least 2 year working as waiter in a casual dining concept
- Very good communication skills in English
- Engaging personality, good presentation and image
- Ability to multitask
- Flexibility & adaptability
