Waiter

Job Description

Job description / Role

Waiter (Indonesian Muslims)

Waiter

We are looking for a Waiter to be an effective member in Pullman Zamzam Madina and to be a great assist in the development of the hotel.

Being a Pullman employee means embodying and conveying the brand mindset through the values of open mindedness, forward thinking and drive.

What is in it for you:

– ALL Heartist benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies and the opportunity to earn qualifications while you work
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

– To provide a courteous, professional, efficient and flexible service at all times, following Pullman Dubai Mall
of the Emirates Standards of Performance.
– Offers attentive service and adapts to any constraints guests may have
– Heeds any remarks made by guests and ensures follow-up
– Establishes good relations with guests, offering advice and fostering customer loyalty – To handle guest enquiries in a courteous and efficient manner. – To establish a rapport with guests maintaining good customer relationship. – To report guest complaints or problems to supervisors if no immediate solution can be found and
assure follow up with guests.

– Completes the following tasks:
– prepares the point of sale and preparation areas
– welcomes guests and provides waiter service
– cleans and tidies the restaurant and preparation areas after closing
– Before every workshift, finds out about dish composition and any shortages
– Organises his/her work to suit fluctuations in numbers, events and guests
– Ensures the equipment used remains in good condition – To have a thorough understanding and knowledge of all food and beverage items in the menu and the
ability to recommend Food & Beverage combinations and up sell alternatives.