VIP Lounge Representative – Luxor
Job Description
VIP Lounge Representative – Luxor page is loaded
VIP Lounge Representative – Luxor
locationsProperty – Luxor time typePart time posted onPosted Today job requisition id217000 Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission:
To Entertain The Human Race.
PRIMARY PURPOSE:
As a VIP Lounge Representative, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create
WOW
moments and memories they will carry with them far beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered
Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest
Resolve guest bills with casino hosts for any additional food, beverages or show tickets
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Open the VIP lounge daily by following department standards including but not limited to: running VIPR reports for limo arrival and departure information, and assigning rooms for VIP arrivals
Close the VIP lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge
Perform other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
Able to effectively communicate in English, in both written and verbal forms
Ability to read and write proficiently to evaluate reports, correspondence and statistical information
Ability to multi-task and work well in a fast paced, team-oriented environment
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Knowledge of accommodations room capacities and amenities
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards
MINIMUM REQUIREMENTS:
High school diploma or equivalent
PREFERRED:
One (1) year of guest service experience
One (1) year of Front Desk or Concierge experience
Bilingual
Experience with Opera software
Experience in a similar resort setting
Location:
Las Vegas, Nevada MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
The Company is one of the world’s leading global hospitality and entertainment companies with 23 resorts. We’re proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations.
While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at diversityrecruiting@mgmresorts.com .
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit careers.
