User Admin

Job Description

Category

Software Engineer

Location

Dubai, UAE

Experience

5+ years

Job Description

• The ideal candidate should have a proven track record in managing a wide range of end-user access requests and workflows, encompassing active directory requests, exchange requests, application accesses, e-mirsal, internet access, oracle access, mail recipient limit, setting out-of-office messages, and Skype Business.

• In collaboration with the User Admin Team, the candidate will be responsible for scheduling and allocating on-call team members to handle requests received outside of regular working hours. They will also generate comprehensive reports on users’ access for various business units and collaborate with the Account Management Team to provide these reports upon request.

• The candidate will actively engage with the Software Development Team to ensure the maintenance of workflows and proper approval processes within the hierarchy. They will conduct regular quality checks on workflows and request handling procedures and take the lead in drafting and maintaining User Admin-related procedures for the User Admin Team, ensuring effective implementation. Additionally, they will ensure that all workflows and incidents raised against the User Admin Team meet the expectations of business users.

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