Universe Manager

Job Description

Job description / Role

– Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
– Develop a commercial policy, a season layout plan, in addition to an annual timetable for commercial campaigns
– Recommend price modifications based on benchmarking in order to maintain competitiveness
– Monitor the Universe sales figures, inventory, profit and loss report and ensure that weekly and seasonal targets are achieved by the team
– Manage the Universe staff by preparing schedules, setting goals and objectives, managing performance, training and motivating employees, in order to ensure the highest levels of performance are achieved
– Monitor stock levels on a continuous basis, assist the Shop Manager in making inventories on a regular basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times
– Develop and maintain a calendar for the shop events and communicate it to the team in order to ensure smooth and timely running of activities; supervise the communication of shop events and promotions to customers through social media tools
– Communicate with wholesales customers to ensure timely answering of their needs, and liaise with local sports clubs in order to increase brand awareness and boost sales
– Handle the closing at the end of day in coordination with the Cashier by controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; ensure their delivery to the Accounting Department in compliance with company policies and security standards
– Perform other related activities such as controlling the process of shipments reception, communicating with local suppliers and negotiating prices, reporting occurring operational issues and other