Travel Supervisor

Job Description

<strong>NAOS Solutions</strong> is seeking a highly organized and detail-oriented individual to join our team as a T<strong>ravel Supervisor</strong>. In this role, you will be responsible for overseeing and managing all aspects of travel arrangements. As a Rravel Supervisor, you will be responsible for the day-to-day operations of the travel department, including supervising a team of travel agents, managing the department’s budget, and ensuring that all travel arrangements are made in accordance with company policy. The Travel Supervisor also plays a key role in developing and implementing new travel products and services, and in maintaining relationships with travel suppliers.<p><br></p><strong>Responsibilities:</strong><p><br></p>1- Supervise and manage the day-to-day operations of the incoming and outbound travel services, as well as the ticketing, reservations, invoicing, documentation &amp; Good knowledge of the visa process and visa requirements<p><br></p>2- Maintain a strong focus on customer satisfaction and handle escalated customer issues in a professional and timely manner, Provide excellent customer service to both direct customers and B2B clients.<p><br></p>3- Provide guidance, support, and training to the team of travel agents to ensure they are well-equipped to handle customer inquiries and service requests effectively and monitor team performance and individual KPIs.<p><br></p>4- Manage the department’s budget and ensure that all travel arrangements are made within budget.<p><br></p>5- Optimize travel itineraries, packages, and offerings to enhance customer experience and increase sales.<p><br></p>6- Maintain relationships with travel suppliers.<p><br></p>7- Stay up-to-date on the latest travel trends and regulations<p><br></p><strong>Qualifications:</strong><p><br></p>1- Bachelor’s degree in travel or tourism management or a related field.<p><br></p>2- 5+ years of experience in the travel industry, with experience in both incoming and outbound travel.<p><br></p>3- Proficiency in English; knowledge of additional languages is an advantage.<p><br></p>4- Exceptional problem-solving skills and the ability to handle challenging situations calmly and efficiently.<p><br></p>5- Proficiency in travel booking systems and related software applications.<p><br></p>6- Excellent organizational and time-management skills to handle multiple tasks simultaneously.<p><br></p>7- Knowledge of international travel regulations, customs, and currencies.<p><br></p>8- Good knowledge of foreign countries/destinations, visa process, and visa requirements.<p><br></p>9- Well-organized, Excellent communication (oral and written) and negotiation skills.