Job Description
- Study and assimilate all information regarding travel destinations regularly
- Help clients identify their ideal travel package based on their requirements and interests
- Provide end to end service while organizing a trip from booking the tickets, reserving the hotels and creating the itinerary.
- Selecting the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred duration of transit.
- Securing accommodation that is best suited to the budget and location of choice.
- Negotiate any customizations or modifications requested and accommodate to the best level possible.
- Manage in full the reservations flow
- Assure response to requests in timely and efficient manner
- Represent the company with high standards of ethics and values vis a vis the clients
- Review and comply with travel documentations with regards to rules and requirements
- Follow-up with customers duringPre, During & Post the trip
- Research, explore and study different travel destination options
- Offer and promote different services and offerings
- Use promotional techniques and prepare promotional materials to sell packages
- Deal and support all kinds of amendment or cancellation in line with customer service ethics and in full abidance with the rules in force
- Attend webinars, conferences and other educational programs to maintain familiarity with tourism trends
- Create and update electronic records of clients
- Build & Maintain relationships with clients & key persons
- Reach the revenue and profit target