Translation Quality Control Lead
Job Description
<br><p><strong>Job Purpose:</strong></p><p> </p><p>The QC lead is mainly responsible for the linguists’ team; therefore, the QC lead will continually work on improving the linguistic skills of the team and their quality of work on a daily basis to meet quality expectations, reporting area of improvements needed to linguists and management at the earliest. </p><p><br></p><p><strong>Duties and Responsibilities:</strong></p><p><br></p><ul><li>Advise Operations team on defining quality requirements of tasks (domain, level of service, language style, target audience, etc.); support Operations team with assigning the right resources based on initial analysis of tasks prerequisites. </li><li>Manage linguists’ queries in coordination with project owners (reviewers); ensure the translation team have acknowledged and implemented the necessary changes. </li><li>Constantly transfer knowledge to senior reviews and establish them as project owners of reviewed tasks; instill a mindset of personal accountability and ownership among all project owners. </li><li>Oversee tasks delegation to project owners (reviewers) working during night shift and weekends by outlining the level of authority with clear instructions and solid debriefing. </li><li>Assess inhouse linguists’ output on a daily basis, as in reviewing tasks up to 1000 words for each translator and reviewer across all Verticals, resulting to an average monthly rating score with a detailed report and feedback via CAT tools LQA feature. </li><li>Develop and updating glossaries and guidelines in a form that goes beyond being just a list of terms and definitions, but provide all the context needed to efficiently translate terms. </li><li>Advise Operations Team on enhancement measures needed to the work process for the linguists’ team, namely by improving communication and collaboration, boosting morale levels among linguists across all Verticals. </li><li>Ensure quality control standards are met while monitoring customer satisfaction levels via email and/or meetings, particularly by enhancing quality across all service layers (translation and reviewing). </li><li>Considering their background, develop and update a shared sheet with Operations, highlighting ideal resources to work on clients’ documents in terms of linguistic requirements, ensuring that the client and end-user will be satisfied with the output. </li><li>Investigate, assess and address client complaints regarding quality issues and develop a solution that either fix them or eliminate them, and implement the changes needed via an escalation report. </li><li>Coordinate with the Operations Team on maintaining a clean and dependable TM on CAT tools for the linguistic team to utilize in their daily work. Participate in the development of the company’s tools and define features and requirements, test products, share feedback and recommend changes if needed. </li><li>Adapt and embrace emerging industry trends such as MTPC (machine translation post copyediting), automated QA checks and reporting mechanisms on CAT tools. </li></ul><p><br></p><p><strong>Education, Experience and Qualification:</strong></p><p><br></p><ul><li>Bachelor’s degree in translation or any other related field. </li><li>7+ years of experience, preferably in the translation field. </li><li>Excellent level of proficiency with MS Office. </li><li>Excellent communication and leadership skills. </li><li>Proven work experience as a team leader or supervisor. </li><li>Excellent analytical and problem-solving skills. </li><li>Organizational and time-management skills. </li><li>Excellent client-facing and internal communication skills. </li><li>Excellent command of English and Arabic languages, both written and spoken. </li><li>Conflict resolution skills. </li></ul><p><br></p><p><strong> Behavioral Competencies: </strong></p><p><br></p><ul><li><span>Planning & Organizing </span></li><li><span>Team Building & Management </span></li><li><span>Decision Making </span></li><li><span>Negotiating and persuasiveness </span></li><li><span>Coaching/Mentoring </span></li><li><span>Leadership</span></li></ul><p><span><span class=”ql-cursor”></span></span></p><p><strong>Technical Competencies:</strong></p><p> </p><ul><li>Grammar competence </li><li>Sociolinguistic </li><li>Technical Writing </li><li>Linguistic competence </li></ul><p> </p><p><br></p><p><br></p><p><br></p>
