Transformation Consultant
Job Description
<strong>Want to be a part of our team?<br><br></strong>Primarily responsible for the development of business process-related solutions for clients.<br><br>Viewed by customers as a consultant.<br><br>Defines client needs, determines a strategy and develops a plan/proposal for delivery of the project which generally leads to a client’s internal process or function being modified for improved efficiency and effectiveness.<br><br>May involve the recommendation to shift future performance to a third party.<br><br>Performance is typically evaluated based on the capture of the business opportunity and/or utilization, (i.e., billable hours).<br><br><strong>Working at NTT<br><br></strong>The primary objective of this role is to work on strategic projects that address a client’s organization’s needs. They participate in the delivery of the client’s business transformation by using Information Technology to create new business transformation opportunities. They develop and maintain knowledge of evolving trends in one or more emerging technology areas and apply these to define opportunities for client organizations to deliver new business capabilities, profitable business growth as well as competitive cost efficiencies. The Transformation Consultant engages with client stakeholders within existing NTT Ltd’s accounts as well as provides sales with support to convert new accounts and create sales opportunities for these clients. They are subject matter experts with excellent business acumen, preferably with experience within one or more industry or horizontal domains. They work closely with internal stakeholders and leverage their knowledge and experience around technology as well as their chosen vertical industry knowledge and provide information and support to these stakeholders that will enable successful sales and services engagement with the client.<br><br><strong>Key Roles and Responsibilities:<br></strong><ul><li>Work on strategic projects and provide recommendations that address a client’s organizational business problem. </li><li>Use their expertise to ensure that client engagement skills identify and analyze client problems providing NTT Ltd with opportunities for market share. </li><li>Outline the end-to-end solution set to enable the client’s business transformation. </li><li>Estimate the scope of consultant and/or architect effort and accurately estimate project time required for completion. </li><li>Continuously search for opportunities to innovate solutions for the client thereby improving the client’s business and ensuring business development for NTT Ltd. </li><li>Participate in the facilitation of client-facing workshops. </li><li>Conduct presentations related to both IT and business issues. </li><li>Assist with the design and methodology required to address IT and business issues in a professional and knowledgeable manner enabling the client organization to achieve their stated outcomes. </li><li>Collaborate with Sales by assisting with the presales process with clients which may include conducting meetings, writing proposals, proposing solutions, and delivering presentations. </li><li>Offer detailed technical support to Enterprise Architects in the development of strategic roadmaps for domain specialization. </li><li>Continuously monitor client satisfaction and ensure the completion of assignments. </li><li>Works closely with internal stakeholders in proposal development and other business development activities. <br><br></li></ul><strong>Knowledge, Skills and Attributes:<br></strong><ul><li>Moderate domain/industry expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management</li><li>Knowledge and understanding of IT industry environment and business needs</li><li>Excellent understanding of business transformation coupled with strategic thinking ability. </li><li>Strong problem-solving and analytical skills</li><li>Interpersonal skills with the ability to develop and maintain strong stakeholder relationships</li><li>The ability to work with a variety of internal and external stakeholders to ensure that the delivery of business transformation</li><li>Extensive knowledge of systems, software, and programming languages</li><li>Ability to focus on detail with an understanding of how it impacts the business strategically</li><li>Excellent client service orientation</li><li>Ability to work in high-pressure situations</li><li>Ability to establish and manage processes and practices through collaboration and the understanding of business</li><li>Ability to facilitate workshops with level clients<br><br></li></ul><strong>Academic Qualifications and Certifications:<br></strong><ul><li>Bachelor’s degree or equivalent in relevant field</li><li>Certified Management Consultant (CMC)</li><li>Relevant industry-specific accreditations and/or affiliation<br><br></li></ul><strong>Academic Experience:<br></strong><ul><li>Demonstrable experience in a consulting or IT role within a large scale (preferably multi-national) technology services environment</li><li>Some experience in integrating the solutions for particular projects with the business domain, enterprise concerns, industry standards, established patterns, and best practices</li><li>Transformational consulting experience</li><li>Experience in running discovery workshops, linked to presenting findings back to the client as well as capability to interact and resolve any areas when challenged on findings and or recommendations in a collaborative and successful manner</li><li>Some business development and pre-sales experience</li><li>Management consulting and business transformation track record<br><br></li></ul><strong>What will make you a good fit for the role?</strong>
