Training Manager
Job Description
<p><span>Training Manager would play a critical role in incorporating cultural competency training by designing training programs that help employees develop cultural competencies and ensuring that all staff are well -trained, knowledgeable, and motivated to provide excellent service and quality products to customers.</span></p><p><br></p><p><strong>Responsibilities</strong></p><p>· Identify and assess the training needs of the organization through job </p><p> analysis, career paths and consultation with department heads.</p><p>· Conduct orientation for all newly joined team members and instill the </p><p> company’s culture and values.</p><p>· Visit all Home Bakery outlets and check the service standards, </p><p> Training Audit, and prepare the reports. </p><p>· Develop individualized and group training programs that address </p><p> specific business needs, such as supervisor and manager T&D plan.</p><p>· Develop product knowledge training manuals.</p><p>· Implement effective and purposeful training methods, Daily product </p><p> knowledge, weekly SOP refresher training, seasonal training </p><p> Activities. </p><p>· Effectively manage the training budget.</p><p>· Evaluate organizational performance to ensure that training is </p><p> meeting business needs and improving performance.</p><p>· Assess employees’ skills, performance and productivity to identify</p><p> areas of improvement.</p><p>· Manage succession plan program of the company.</p><p>· Plan and implement training programs that will prepare employees</p><p> for the next step of their career paths, i.e., Waiter to Supervisor T&D </p><p> plan. </p><p>· Develop and conduct Train the Trainer training for supervisors and </p><p> managers.</p><ul><li><span>Effectively communicate with team members, store trainers and department heads.</span></li><li><span>Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers to identify knowledge gaps.</span></li><li><span>Evaluate employees and identify weaknesses, prepare coaching plan for non-performance team members. </span></li><li><span>Meet store trainers’ and plan coaching schedules, 121 meeting and check the development progress. </span></li><li><span>Build quarterly and annual training program.</span></li><li><span>Conduct classroom training during non-busy season, i.e., summer season. </span></li><li><span>Track employee success and progress, records on training hours, progress, PIP plan. </span></li></ul><p><br></p><p><br></p><p><strong>Qualifications</strong></p><ul><li>Bachelor’s degree in a relevant field </li><li>At least 3 years’ experience in training and development, preferably in F&B background, in high end or casual dining restaurant, with knowledge of Al-carte service standards. </li><li>Familiar with F&B training and modern training processes.</li><li>Strong Leadership and time management skills</li><li>Excellent written, verbal, and interpersonal communication skills.</li><li>Superb track record in developing and executing successful training programs.</li><li>Critical thinker with innovative problem-solving skills.</li><li>Highly computer literate with proficiency in MS Office and related business and communication tools.</li><li>Fantastic organizational and time management skills.</li></ul><p><strong> </strong></p>
