Training And Quality Manager

Job Description

<p>SEVEN Club – premium wellness center is looking for a Training &amp; Quality Manager with expertise in hospitality training and quality management. The successful candidate will analyze customer reviews, develop training programs, and ensure consistent service excellence across all departments. </p><p><br></p><p>Responsibilities:</p><ul><li>Develop comprehensive training programs for all departments, focusing on customer service, problem resolution, training the trainers, and more</li><li>Conduct on-the-job training sessions to ensure employees understand their roles and responsibilities</li><li>Establish and maintain standardized operating procedures, working closely with department heads and supervisors</li><li>Implement quality control measures based on customer feedback to maintain high service standards</li><li>Monitor staff performance, conduct evaluations, and identify training needs for continuous improvement</li><li>Maintain accurate training records, including schedules, attendance, and assessments</li><li>Collaborate with department heads to develop customized training programs aligned with organizational goals</li><li>Assisting with the hiring process, including screening candidates and conducting group interviews </li><li>Ensure a seamless onboarding process for new hires, providing necessary training and resources</li></ul><p><br></p><p>Requirements:</p><ul><li>Background in hospitality training and quality management </li><li>Strong expertise in developing and delivering training programs.</li><li>Excellent interpersonal and communication skills.</li><li>Analytical mindset for reviewing customer feedback and implementing improvements.</li><li>Ability to collaborate with various stakeholders to align training initiatives with organizational goals.</li><li>Familiarity with standard operating procedures and industry best practices.</li><li>Experience in managing the hiring process, including group interviews and onboarding.</li></ul><p><br></p><p>If you have a passion for training, quality management, and delivering exceptional service, we invite you to apply for this position. Join our team and contribute to creating an outstanding experience for our valued customers.</p>