Trainee

Job Description

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

What you’ll be doing

– Additional tasks might be required, in reasonable alignment with the job role
– Analyse competition, best practices and new trends in local market and report to Marketing team
– Analysis and Reporting
– Assist the Store Manager in the development of the sales force animation program (staff training, incentives, data collection)
– Collect customer feedback to define actions that will attract new customers and returning customers more often
– Conduct monthly reports on customer insights, sales analysis, and traffic in store
– Coordinate, organize and ensure implementation of the operational in-store action plan to increase customer acquisition, retention, satisfaction, cross sell & up sell sales and services
– Handle live coverage on social media platforms
– Implement the in-store marketing animation plan/guidelines
– Marketing and Promotional Plans
– Monitor Store KPI’s
– Optimize service & in-store experience:
– Oversee the performance of the campaigns and promotions and report it to the Marketing team