Ticketing Manager

Job Description

<br><p><strong><u>Ticketing Manager:</u></strong></p><p><br></p><p>Position Overview:</p><p>As a Ticketing Manager in our Guarantee travel group, you will play a critical role in managing and overseeing the ticketing operations, ensuring the efficient and accurate issuance of airline tickets for our clients. Your strong knowledge of ticketing systems, industry regulations, and attention to detail will contribute to the smooth functioning of our ticketing department and help deliver exceptional customer service.</p><p><br></p><p><br></p><p><strong><u>Roles &amp; Responsibilities:</u></strong></p><p><u>Ticketing Operations:</u></p><p>1-Manage the end-to-end ticketing process, including issuing, reissuing, and canceling airline tickets using various global distribution systems (GDS) Amadeus or Galileo.</p><p>2-Ensure compliance with airline ticketing rules, fare regulations, and industry standards.</p><p>Review and verify ticketing requests for accuracy, including flight itineraries, passenger information, and fare calculations.</p><p>3-Coordinate with airlines, consolidators, and suppliers to secure the best available fares, negotiate contracts, and resolve ticketing-related issues.</p><p><br></p><p><u>Team Supervision and Training:</u></p><p>1-Lead and supervise the ticketing team, providing guidance, training, and support to ensure high-quality service delivery.</p><p>2-Set performance goals, conduct regular performance evaluations, and provide constructive feedback to team members.</p><p>3-Develop and implement training programs to enhance the team’s ticketing knowledge, system proficiency, and customer service skills.</p><p><br></p><p><u>Process Improvement:</u></p><p>1-Continuously evaluate ticketing processes and systems, identifying areas for improvement and implementing efficient workflows to streamline operations.</p><p>2-Develop and update ticketing procedures and guidelines to ensure adherence to industry best practices and maximize operational efficiency.</p><p>3-Implement quality control measures to minimize errors, monitor ticketing accuracy, and resolve any issues promptly.</p><p><br></p><p><u>Communication and Coordination:</u></p><p>1-Collaborate with other departments, such as sales, reservations, and customer service, to ensure seamless coordination and communication regarding ticketing-related matters.</p><p>2-Maintain effective communication channels with airlines, consolidators, and vendors to stay updated on industry changes, new products, and promotional offers.</p><p>3-Handle customer inquiries and complaints related to ticketing, providing prompt and professional resolutions to maintain customer satisfaction.</p><p><br></p><p><u>Reporting and Analysis:</u></p><p>1-Prepare regular reports on ticketing operations, including ticketing volume, revenue, and performance metrics.</p><p>2-Analyze ticketing data and trends to identify opportunities for cost savings, revenue growth, and process enhancements.</p><p>3-Provide insights and recommendations to management based on ticketing data analysis to drive informed decision-making.</p><p><br></p><p><strong><u>Requirements &amp; Experience:</u></strong></p><p><br></p><p>1-Bachelor’s degree in Travel and Tourism, Business Administration, or a related field .</p><p>2-Extensive experience in ticketing operations at least 8 years within the travel industry, with a thorough understanding of airline ticketing rules, fare structures, and GDS systems (Amadeus, Galileo, etc.).</p><p>3-Strong attention to detail and accuracy, with excellent numerical and analytical skills.</p><p>4-Exceptional knowledge of international and domestic airline procedures, regulations, and documentation requirements.</p><p>5-Proven leadership and team management abilities, with excellent interpersonal and communication skills.</p><p>6-Ability to work well under pressure, prioritize tasks, and meet tight deadlines.</p><p>7- Problem-solving mindset with the ability to handle complex ticketing issues and provide effective solutions.</p><p><br></p><ul><li>Interested candidates please send your CV to this email address (recruitment@guarantee-tours.com)</li></ul><p><br></p>