TeleSales Specialist

Job Description

The Residential Specialist’ (Indoor Sales) responsibility covers the country of operation across all regions.<br><br>He / She is accountable for developing sales initiatives that maximize sales from the assigned accounts to<br><br>the target accounts across the Branch.<br><br><strong><u>Responsibilities<br><br></u></strong>Achieving their individual new sales generated targets by Line of Business:<br><ul><li>Pest Management services</li><li>Hygiene – Germ Control (Selected Germ Control services defined and rolled-out by the<br></li></ul>BDM &amp; Residential ASM based on country specifics)<br><ul><li>Trade – Products (Selective products defined and rolled-out by the BDM<br></li></ul>&amp; Residential ASM based on country specifics)<br><ul><li>Renewing contracts for all client types:</li><li>Ensuring profitability of clients upon renewal through assessment of their journey<br></li></ul>throughout the year<br><ul><li>Applying the annual price increase set by their BDM throughout the year</li><li>Evaluating client satisfaction reports</li><li>Performing early risk assessment when applicable</li><li>Implementing the sales strategy developed by the Area Sales Manager to attain the monthly sales<br></li></ul>targets, goals, renewals, and profitability<br><ul><li>Maintaining current clients and identifying potential old and new clients through preplanned<br></li></ul>courtesy calls<br><ul><li>Answering and attending to all enquiries received on a daily basis</li><li>Drafting new and renewal offers for existing clients and prospects</li><li>Negotiating with clients via phone or email the shared offer</li><li>Maintaining a good database of clients on Rentokil Boecker® systems</li><li>Following up consistently with the operation department on renewal of contracts, treatments<br></li></ul>done etc.<br><ul><li>Generating Sales Renewal Reports</li><li>Providing exceptional after sales support to clients</li><li>Conducting sales presentations via telephone for prospects in a professional and effective manner<br></li></ul>and informing them how they can benefit from having the safest sustainable solution for health,<br><br>property and the environment through their use of Rentokil Boecker® services<br><ul><li>Growing and expanding Rentokil Boecker® offerings to General Accounts through the different<br></li></ul>lines of business allocated to them<br><br><strong><u>Qualifications<br><br></u></strong>▪ Bachelor’s degree in business management or related field is preferred.<br><br>▪ Up to 2 years of experience in Sales and customer service<br><br>▪ Excellent organizational skills.<br><br>▪ Strong analytical and problem-solving and conflict management skills.<br><br>▪ Outstanding negotiation and consultative sales skills.<br><br>▪ Capability to work under pressure<br><br>▪ Strong interpersonal skills and ability to communicate at all levels.