Telesales Representative

Job Description

<p>We are looking for an enthusiastic&nbsp;Telesales Representative&nbsp;to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Contact potential or existing customers to inform them about a product or service using scripts</li><li>Answer questions about products or the company</li><li>Ask questions to understand customer requirements and close sales</li><li>Direct prospects to the field sales team when needed</li><li>Enter and update customer information in the database</li><li>Take and process orders in an accurate manner</li><li>Handle grievances to preserve the company’s reputation</li><li>Go the “extra mile” to meet sales quota and facilitate future sales</li><li>Keep records of calls and sales and note useful information</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li>Proven experience as telesales representative or other sales/customer service role</li><li>Proven track record of successfully meeting sales quota preferably over the phone</li><li>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems</li><li>Ability to learn about products and services and describe/explain them to prospects</li><li>Excellent knowledge of English</li><li>Excellent communication and interpersonal skills</li><li>Cool-tempered and able to handle rejection</li><li>Outstanding negotiation skills with the ability to resolve issues and address complaints</li><li>High school diploma; BSc/BA will be a plus</li></ul>