Telesales Account Manager

Job Description

Purpose of the Job

Managing a portfolio of top SME accounts to ensure increasing Orange’s market share within those accounts and enhancing the revenues generated from them by selling them new products/services and handling the accounts complains and concerns to maximize customer satisfaction levels and reach highest loyalty positions to ensure protection against competition attacks.

Duties and Responsibilities

– Responsible for managing & maintaining the assigned SME accounts.
– Develop a trustworthy relationship with the customers.
– Make a wide penetration in the portfolio and get acquainted with all decision makers and influencers.
– Develop the sales within the existing portfolio by promoting new products & solutions to the customers.
– Increase the revenue & the active base of the existing accounts by retaining the customers & acquiring new users within the existing portfolio.
– Timely communicate & advise the customers with all new offers, tariffs, business solutions, tariff advisors & proceed with the required actions through the enterprise support team.
– Act as a focal point between the customers & the other departments (Credit, Enterprise Support, Enterprise Complaint Handling, Enterprise Save Team, Technology) to ensure fulfilling & solving the customers requests & complaints.
– Handle any received termination & port out cases related to the assigned portfolio & save the customers using all the available tools.
– Coordinate with the marketing team to provide the customers with the required offers & ensure fulfilling the marketing conditions.
– Report their figures on weekly basis to their direct manager.
– Achieving sales & revenue targets.