Telephone Supervisor

Job Description

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

Job Description

Telephone Supervisor

We at Novotel & ibis World Trade Centre and ibis One Central are seeking for a Telephone Supervisor to join our Front Office team.

What you will be doing:

– Responsible to run effectively the switchboard and supervise the operators ensuring incoming calls are given the highest possible service and include key responsibilities.
– Ensuring that every calls is attended and greeted politely in a professional manner as per the standard.
– Maintain up to date knowledge of the hotel and local services and communicate this to subordinates so they can supply information and respond to guest queries.
– Has an impeccable attitude which conveys the image of the brand and hotel
– Maintain an awareness of guest profiles through OPERA guest profile system.
– Communicate any telephone faults and changes to the IT department.
– Deal with any complaints, take action where appropriate and communicate this to the Manager.