TELECALLERS

Job Description

• Handle inbound calls and resolve queries.

• Escalate issues and seek advice when faced with complex issues/problems.

• Identify and assess customers’ needs to achieve satisfaction.

• Open and maintain customer accounts by recording account information.

• Resolve product or service problems by clarifying the customer’s complaint.

• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

• Assist with placement of orders, refunds, or exchanges.

• Take payment information and other pertinent information such as addresses and phone numbers.

• Mandatory Language skills – HINDI,/ URDU , ENGLISH.

• Preferably under husband or family sponsorship.

• Freshers with desired skills can also apply.

• JOB LOCATION : AL NAHDA, DUBAI.

• • OFFERED MONTHLY SALARY : AED 2,000/-

Skills

• Bachelor’s or associate’s degree in marketing, communications, business administration, or related field is preferred.
• An adroit professional with hands-on expertise in managerial attributes.
• Ability to solve real-time problems in a professional and calm demeanor.
• Competent in communicating with clients and offering the required telemarketing assistance.