Technician – Industrial Products

Job Description

Technician – Industrial Products | Al Futtaim Automotive | FAMCO

Overview of the role:

Assumes Service responsibility for Industrial Products Service operations. Ability to Service, overhaul and trouble shoot all Ingersoll Rand brand Air Winches, Man Riders, Hoists, Tools, BOP Hoists. Prior experience in said services & training from Ingersoll Rand will give additional advantage to the requirement.

What you will do:

• Revenue and Contribution Member of the Industrial product service team, assisting in achieving Service Labour and Total Service Revenue in the pre-set
• Product Knowledge Adequate knowledge of Ingersoll-Rand pneumatic Tools, Hoists & Winch. Trouble shooting of the Air Winch. Proficiency in Mechanical aspects of the product. Ready to work at end users’ sites and field work.
• Service & Team support Positive attitude and a key member of the teamwork. Assisting the service team. Sound & efficient in report making with good English communication skills. Committed to the highest level of customer care. 
• CSI Achievement of CSI objectives for service operations

Skills

Required skills to be successful:

• Complete product knowledge with best trouble shooting skills, overhaul of the Air Winches, Air Tuggers, Man Riders, Hoists, BOP Hoists etc.
• Good English communication skills. 
• Team player
• Self-motivated, takes individual initiative.
• Customer-service oriented.

What equips you for the role:

• Minimum 5 to 6 years’ hands ON experience with reputable franchised dealer/ distributor or organization.
• Minimum-Diploma / Bachelor’s Engineering Degree in Mechanical / Electrical/Electronics stream.
• Experience in Ingersoll Rand Winch & Hoist maintenance and overhauling.
• Ingersoll Rand (Certification Trainings)