Technical Support Engineer I
Job Description
<strong>Company Description</strong><p><br></p>Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.<p><br></p>Company Name: FIS Global<p><br></p><strong>Job Description</strong><p><br></p><strong>Job Title:</strong> Customer Support Specialist<p><br></p><strong>Position Type:</strong> Full-time<p><br></p><strong>Experience Level:</strong> Experienced (relevant combination of work and education)<p><br></p><strong>Travel Requirement:</strong> 0%<p><br></p><strong>Job Description:</strong><p><br></p>We are seeking a Customer Support Specialist to provide assistance to customers with technical issues related to equipment and software. This role involves troubleshooting and resolving problems that first-line support couldn’t solve. You will also be responsible for reporting any design, reliability, or maintenance issues to the appropriate teams. Additionally, you may assist with customer installation and training, particularly for complex products.<p><br></p><strong>Requirements:</strong><p><br></p><ul><li>No specific educational requirements</li><li>General knowledge and skills in technical support</li></ul><p><br></p><strong>Job Level:</strong><p><br></p>This is a developing professional role, suitable for individuals with a few years of experience. You will work on moderately complex assignments, making decisions within defined procedures. While you will receive limited instruction in your day-to-day work, you will be provided detailed instructions for new assignments.<p><br></p><strong>Privacy Statement:</strong><p><br></p>At FIS, we are committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For more information on how FIS safeguards personal information online, please refer to our Online Privacy Notice.<p><br></p><strong>Sourcing Model:</strong><p><br></p>Recruitment at FIS primarily follows a direct sourcing model, meaning we hire individuals directly. While we do work with recruitment agencies for a small portion of our hiring needs, we do not accept resumes from agencies not on our preferred supplier list. FIS is not responsible for any fees related to resumes submitted by non-preferred agencies to our job postings or employees.<p><br></p>#pridepass<p><br></p><strong>Response:</strong><p><br></p><ul><li>Thank you for your interest in the Customer Support Specialist position at FIS. We appreciate your enthusiasm and will review your application. </li><li>Please note that FIS is committed to protecting your privacy and personal information. We adhere to strict security measures to ensure the safety of your data. </li><li>For more information about how we handle personal information online, please read our Online Privacy Notice. </li><li>At FIS, we value diversity and inclusion. We welcome applications from individuals of all backgrounds, including the elderly, refugees, people with visible and invisible disabilities, LGBTQIA+ individuals, and veterans. </li><li>If you have any questions regarding the application process or need further assistance, please contact our recruitment team. </li><li>Please note that only candidates selected for an interview will be contacted. We appreciate your understanding.</li></ul>
