Technical Support Engineer 1
Job Description
<strong>Key Responsibilities:<br><br></strong>The Technical Support Engineer (TSE) will work directly with global customers and DELL EMC/Isilon personnel via e-mail, phone, and remote desktop software to provide technical assistance towards the prompt resolution of complex technical problems. To achieve that, TSE’s work in a collaborative 7x24x365 environment leveraging global resources to reduce the time it takes to provide problem resolution. TSEs will support the full line of Isilon products within Unstructured Data division.<br><br><strong>Primary Responsibilities include: <br></strong><ul><li>Obtain data from customers to get a thorough understanding of customer requirements and problems.</li><li>Interface with customers via e-mail, phone and/or WebEx.</li><li>Analyze logs and core files as needed to work towards resolution of customer issues.</li><li>Work with 3rd party service providers in the process of analyzing and resolving customer issues.</li><li>Generate problem reports in Bugzilla to coordinate with engineering to obtain quick resolutions for customer related issues.</li><li>Answer live incoming phone calls and respond to e-mails to troubleshoot, manage, collaborate and resolve customer problems related to the Isilon product family.</li><li>Create content for the knowledge base through accurate case documentation.<br><br></li></ul><strong>Technical Competency:<br></strong><ul><li>Ability to troubleshoot.</li><li>Networks basics.</li><li>Windows basics.</li><li>Linux basics.<br><br></li></ul><strong>Experience Required & Certifications<br></strong><ul><li>0-1 years Technical Support experience (NAS, Storage environment preferred)</li><li>Bachelor Degree</li><li>ISM and CCNA are a plus</li><li>Second European language is a preferable.<br><br></li></ul><strong>Here’s our story; now tell us yours<br><br></strong>Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.<br><br>What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.<br><br>We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.<br><br>You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.<br><br><strong>Application closing date: 26 May 2023<br><br></strong>Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.<br><br>Job Id: R199940<br><br>Job Function: Product Services
