Technical Solutions Cons Graduate
Job Description
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.<p><br></p><strong><u>Who We Are</u></strong><p><br></p>Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.<p><br></p><strong><u>Job Description</u></strong><p><br></p><strong>Who We Are: </strong><p><br></p>At HPE, our team members search beyond customers’ needs today to accelerate what’s next and make a difference — for others, our company, and the planet. Our customers turn to us because we are positive, empathetic and enterprising. We embrace opportunities to accelerate this transformation across data, connectivity, cloud and security. And together we make what was once thought impossible, possible.<p><br></p>That’s why we not only give you the space to grow into the professional you want to be, but we also embrace who you are and where you come from. We also value the flexibility and autonomy to balance work and personal needs in a way that works best for you.<p><br></p><strong><u>What You’ll Do</u></strong><p><br></p>You will provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.<p><br></p><ul><li>Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.</li><li>Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .</li><li>Resolve incoming internal or external businesses and end user’s problems via telephone and e-support.</li><li>Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).</li><li>Proactively assist customers to avoid or reduce problem occurrence.</li><li>Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.</li><li>Engages team members for support as required to ensure internal or external business and end user SLA demands are met.</li><li>Begin to partner with and assist the Sales Pursuit team.</li></ul><p><br></p><strong><u>What You’ll Need</u></strong><p><br></p><ul><li>Bachelor or Master’s degree completed in the last year</li><li>Relevant industry qualification where applicable.</li><li>Mastery in English.</li><li>Experience in troubleshooting in a technical environment.</li><li>Excellent analytical and problem solving skills.</li><li>Software and hardware knowledge of computing, storage and peripheral devices.</li><li>Advanced proficiency with case management databases and tools.</li><li>Superior customer service skills.</li><li>Phone and remote support experience. E-support experience.</li></ul><p><br></p><strong><u>At HPE, We’re</u></strong><p><br></p><ul><li>Ranked 19th on Fortune’s 2022 list of 100 Best Companies to Work For.</li><li>Ranked 7th on Newsweek’s list of America’s Most Responsible Companies 2022</li><li>Named a Best Place to Work for Disability Inclusion for the sixth year in row</li><li>Named one of the 100 Best Large Workplaces for Millennials in 2021</li><li>Recognized as one of the Best Companies for Multicultural Women by Seramount</li></ul><p><br></p>Ready to take the next step? Open up opportunities with HPE.<p><br></p>HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.<p><br></p>#Tunisia<p><br></p>#graduates<p><br></p><strong><u>Additional Skills</u></strong><p><br></p>Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Dealing with Ambiguity, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Process Improvements {+ 5 more}<p><br></p><strong><u>What We Can Offer You</u></strong><p><br></p><strong>Health & Wellbeing</strong><p><br></p>We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.<p><br></p><strong>Personal & Professional Development</strong><p><br></p>We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.<p><br></p><strong>Diversity, Inclusion & Belonging</strong><p><br></p>We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.<p><br></p><strong><u>Let’s Stay Connected</u></strong><p><br></p>Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.<p><br></p><strong><u>Job</u></strong><p><br></p>Services<p><br></p><strong><u>Job Level</u></strong><p><br></p>Entry<p><br></p>HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.<p><br></p><strong>Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.</strong><p><br></p>HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
