Technical Service Specialist

Job Description

Careers that Change Lives

We are a company who inspiring the extraordinary, For more than 70 years, we have led the way with purpose-driven healthcare technology. That history compels us to relentlessly pursue therapies that change lives.

The role is opened to continue our daily milestone in serving our patients & partners and give them the highest level of support & partnership which is aligned with our daily mission to alleviate pain, restore health, and extend life.

For this role, you will be expected to be located in Casablanca, Morocco.

A Day in the Life

Under the leadership of the Services & Repair Manager, the Technical Services Specialistis the individual contributor who provides organizational related support or service for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision, where you will work in close cooperation withlocal service & repair team, In this position you.

• Provides on-site repair and technical service.

•Special Tasks may include Installation, Trouble shooting, Calibration, PPM, Field corrective action perform on site, handling equipment complaints for all Medtronic portfolio.

•Provides technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems.

•Typically, an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results.

•May have some involvement in cross functional assignments.

Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex .

•Communication and Influence: Communicates primarily and frequently with internal contacts.

Must Haves

·Bachelor’s degree in Bio-Medical from relevant universities,

·4-5 year experience in a similar position,

·Good command of MS Office programs,

·Excellent communication, interpersonal and time management skillsand ability to work in and lead cross functional teams,

·Well organized, aptitude for paperwork,good follow-up skills, strong organizational and co-ordination skills,

·Active and good listener, team player, effective problem solving skills,result and quality orientation,

·Good command of both written and spoken French and English.

Nice to Haves

·Service experience in similar equipment.

·Previous experience in Moroccan countries medical field.

We Offer

We offer a competitive salary and benefits package to all our employees:

·Flexible working environment

·Annual Incentive Plan % depending on company and personal results

·Pensionscheme on healthcare insurance

·Training possibilities via Cornerstone/Harvard Manage Monitor

·Employee Assistance Program and Recognize! (Our global recognition program)

Our commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.

We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact.

Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic
Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

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