Team Manager – Managed Applications Cloud Expertise

Job Description

About the role
– Responsible for the hiring, onboarding and upskilling of the team.
– Creating a productive work environment for the team using appropriate strategies and tools.
– Planning and organize workloads and delegating tasks for the whole team.
– Communicating goals and deadlines to team members.
– Assessing team performance and providing feedback to employees.
– Conduct employee performance reviews in accordance with company policy.
– Upskilling the team to ensure skills match current and future operational requirements.
– Assessing team performance and providing feedback to your team.
– Providing teams with information about recent changes, plans and initiatives.
– Ensure all incidents are processed, resolved respecting the Incident Management Process.
– Provide hands on support of cases if demand exceeds team resources available.
– Manage the Incident Queues respecting the SLA/OLA provided to our users.
– Schedule team leave request, roaster, and overall staffing requirements.
– Ensure operational, KPIs and customer support targets are met.
– Represent the team at required meetings with other teams and entities.
– Undertake any other reasonable task as requested by department management.