Team Leader, Contact Center

Job Description

<strong>Title:</strong> Team Leader, Contact Center<br><br><strong>Location: </strong>Abu Dhabi , UAE<br><br><strong>Industry : </strong>Medical / Hospital / Healthcare<br><br><strong>Language : </strong>Excellent in Arabic &amp; English<br><br><strong><u>Role<br></u></strong><ul><li>Mentor and give direction to Call Centre Agents and provide training on best practices.</li><li>Assist management in ensuring performance goals are met.</li><li>Monitor queue and track inbound calls.</li><li>Ability to coach, train, and motivate employees and evaluate their performance</li><li>Experience in a healthcare setting providing appointment scheduling or equivalent work experience in another relevant industry with demonstrated practical working knowledge of call centre or any appointment call centre background e.g., Insurance, hotel, airline, Telecommunication industry will be considered</li><li>Experience in Call centre, customer service, or supervisory </li><li>Identifying the callers/patients and validating insurance eligibility of service provided</li><li>Fluent in Arabic and English; strong oral and written communication in both languages</li></ul>