Team Lead Logistics Operations

Job Description

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

We are looking for a Team Lead for our Logistics Operations to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.

You will lead a team of coordinators who form the essence of our logistics operations for the allocated zones, and you’ll work closely with line-manager and local cross-functional teams to achieve objective key results and to ensure delivery of a seamless experience for our customers!

What’s On Your Plate?

• Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level.

• Lead supply planning and supervises rider recruitment for the allocated zones.

• Monitor and Control Live Operations and resolution of challenges.

• Lead a team of Rider Coordinators and monitor their productivity.

• Actively listen to the voice of riders, customers, and vendors through multiple communication channels, and ensure site visit audits are conducted in a periodic manner.

• Improve relationships and experience between riders, vendors, and customers by being the customer service champion for all internal/external stakeholders.

• Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed.

• Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items.

• Coordinate and Support colleagues by working alongside cross-department and cross-functional teams initiatives and priorities.

• Ensure compliance and adherence to Standard Operational Procedures, and provide recommendations for improvements.

• Execution of Special Projects, and adherence to deadlines.

• Support other stakeholders when required or as requested by the Line Manager.

What Did We Order?

• Bachelor’s Degree

• 2-3 years of experience in food/grocery tech industry is highly preferred

• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms, etc

• Strong communication skills, both written and verbal. English and Arabic fluency is a must. Urdu is a plus. 

• Influencer and a negotiator with good public speaking and presentation skills

• People management skills: Experience in managing bigger group of people