Talent & Culture Coordinator

Job Description

Scope and Objectives

The Talent & Culture Coordinator will have responsibility for the coordination and administration of a range of Talent & Culture activities and projects. The role holder will be the first point of contact for talent & culture queries and be responsible for all related administration.

Assure that responsibilities are executed in a timely manner. Ambassador of the company’s wellness and sustainability culture promote its awareness amongst team members by leading by example and develop activities and programs that consistently embrace and reflect the company’s culture.

Primary Responsibilities 

General Responsibilities

·        To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.

·         To demonstrate pride in the workplace with high level of commitment.

·         To ensure effective communication internally and externally.

·         To treat all guest and colleagues in a polite and courteous manner at all times.  To give full cooperation to all guests and assist in a prompt, caring and helpful manner.

·         Maintain vital statistics as requested by Talent & Culture Department.

·         To anticipate staff needs wherever possible and react to these to enhance staff satisfaction.

·         To promote a helpful and professional image to the internal and external customer.

·         Carrying out routine work in the Talent & Culture Department.

·         To maintain professional confidentiality and never to disclose any secrets pertaining to the Hotel or Department.

·         To carry out any reasonable duties as requested by a senior manager.

Administration

·         Keeping Employee Personal Files up to date.

·         To prepare employee ID cards, welcome new employees, and assist with the onboarding process.

·         Ensuring that all employees are biometrically enrolled.

·         Responsible for new Heartists bank account enrollment.

Air Tickets Management

·         Serve as the point of contact for new onboarding and repatriation arrangements, ensuring that employees receive a warm welcome and a fond farewell.

·         Act as a point of contact for the Ticket Agency

·         Ensuring that ticket tracking is up to date.

·         To coordinate with the Finance department and the Travel Agency in terms of LPO and Invoices, ensuring that no outstanding invoices exist.

·         Liaison with Heartist and the Finance team to ensure that all deductions are applied in the same month.

Employee Welfare Activities

·         Ensure that all flyers, posters and presentations are prepared and communicated in timely manner.

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