System Support Engineer

Job Description

Joining Cnexia is choosing to be part of an ambitious project that values Innovation, promotes Continuous Learning, and enables all tech champions to fulfill their creative dreams.

At Cnexia, we do more than support the clients of our world-class network and services. We develop innovative solutions and create original multiplatform media content. In fact, we’re revolutionizing how Canadians communicate on the web, interact with Mobile Apps or benefit from an AI-enhanced experience.

Proud of our status as a fully owned Moroccan subsidiary of the largest Canadian Telecom company, we have been ceaselessly growing our team since 2021. With over 1100 employees, mainly based in Fez, we have expanded in the northern region of the kingdom with our Brand-new state-of-the-art site in Technopolis Rabat.

If you are ready for this challenge, we invite you to join a community that values bold ideas and professional growth all in an engaging multicultural world-class environment.

Applicant Requirements/Accountabilities :

• Master’s degree in Software/ Computer Engineering (Bac+5) or Equivalent experience.

• Experience in CI/CD Pipelines and ability to pull/push pipeline changes to the repository and engage Dev when required.

• Verification skills and ability to perform a set of tests post-deployment to exercise the newly deployed product.

• Monitoring and Alarming experience in multi-tiered application environments, utilizing various monitoring tools and dashboards.

• Experience in documenting KPIs, errors, alerts, and alarms.

• Knowledge of Problem, Change, and Incident Management process.

• Experience in triaging and working on tickets assigned by the L1 team such as Monitoring and real customer incidents.

• Ability to escalate to the L3 team if the solution is not provided at Level 2.

• Proactive in driving process improvements and collaborating with various teams.

• Monitoring knowledge including tools such as New Relic, Splunk and Dynatrace.

• Cloud Infrastructure experience in supporting large-scale, high-availability services and applications, working with Microservices/API environment and Containerization tools (preferably GKE).

• Incident Management experience in troubleshooting and coordinating with different teams to resolve production issues and ITIL practices.

• Database operations experience in backup and restore, identifying slow queries, replicas, etc. with expertise in Elasticsearch and Apache Cassandra databases.

• Knowledge of Agile tools such as Jira and Confluence.

Key Non-Technical Skills required:

• Ability to work under a rotating shift schedule if required.

• Advanced communication skills in English & French.

• Must be a go-getter and team player.

• Must effectively interact with stakeholders, end users, business analysts, and technical resources to gather requirements and prepare design specifications.

• Excellent ability to articulate and document technical concepts to non-technical audience.

• Passionate about solving challenges by leveraging technology solutions.

• Proven leadership and organization skills.

• Ability to work efficiently in virtual teams, handling multiple projects with geographically dispersed team members.

• Fast-paced, changing working environment.