System Specialist

Job Description

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role. 

• Hands-on experience with Windows OS/iOS & Android environments.

• Good understanding of computer systems, mobile devices, and other tech products

• Ability to diagnose and troubleshoot all technical issues related to Hardware and Software by oneself.

• A basic understanding of network technologies and troubleshooting network issues is a must. 

• Basic troubleshooting of hardware like issues related to desktop, laptop & printers is a must. 

• A basic understanding of software applications like Office/ AutoCAD/Primavera/ Adobe technologies and troubleshooting software issues is a must. 

• Excellent problem-solving and communication skills.

• Ability to provide step-by-step technical help. 

• Should be able to handle and work in a stressful environment.

• Should be able to provide L1 and L2 support for end-users.

• Should have an understanding of installing and configuring computer systems and network peripherals.

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Skills

BS degree in Information Technology, Computer Science, or relevant field.

Additional certification in Microsoft or similar technologies is preferred.