Support Team Rep.
Job Description
<p><span>Job Title: Support Team Rep.</span></p><p><span>Location: India</span></p><p><br></p><p><span>We are seeking a talented Support Team Rep. to join our company. The successful candidate will be responsible for providing 24/7 support to address any issues that arise and ensuring the high availability of the app.</span></p><p><br></p><p><span>Responsibilities:</span></p><p><br></p><p><span>- Provide 24/7 support to address any issues that arise, including troubleshooting and resolving technical issues related to the app</span></p><p><br></p><p><span>- Collaborating with cross-functional teams such as developers, quality assurance, and product management to escalate complex issues, provide feedback, and contribute to product improvement and bug fixing.</span></p><p><br></p><p><span>- Develop and maintain documentation and training materials to support customer inquiries and issue resolution</span></p><p><br></p><p><span>- Proactively monitor the app for any potential issues or outages, and take appropriate action to ensure high availability and performance</span></p><p><br></p><p><span>- Communicate effectively with customers to understand their needs and provide timely and accurate updates on issue resolution status</span></p><p><br></p><p><span>- Stay up-to-date with emerging trends and technologies in customer support and make recommendations for improvements to our support process and technology stack</span></p><p><br></p><p><span>Requirements:</span></p><p><br></p><p><span>- Bachelor’s degree in Computer Science, Information Technology, or a related field</span></p><p><br></p><p><span>- Proven experience in a customer support role, with a strong focus on app support and issue resolution</span></p><p><br></p><p><span>- Strong knowledge of app support tools and technologies such as Zendesk, Freshdesk, or Intercom</span></p><p><br></p><p><span>- Experience with monitoring and diagnostic tools such as New Relic or Datadog</span></p><p><br></p><p><span>- Familiarity with software development methodologies such as Agile or Scrum</span></p><p><br></p><p><span>- Strong problem-solving and analytical skills</span></p><p><br></p><p><span>- Excellent written and verbal communication skills</span></p><p><br></p><p><span>Diverge is a Creative Experience & Tech company that specializes in building enterprise software solutions, creating immersive virtual realities, and providing digital innovation services. As a technology company, Diverge helps partners streamline their technology portfolio and innovate strategy by integrating Diverge World assets that meet specific needs.</span></p><p><br></p><p><span>As a member of the Support Team, you will be responsible for providing 24/7 support to address any issues that arise and ensuring the high availability of the app. You will collaborate with cross-functional teams, including product managers, software engineers, and other stakeholders, to ensure that all issues are resolved in a timely and effective manner.</span></p><p><br></p><p><span>Additionally, we are seeking candidates who are able to start immediately and are fully committed to the project. This includes a full-time commitment of 40 hours per week and a long-term commitment of at least 24-48 weeks.</span></p><p><br></p><p><span>As we are working remotely, it’s essential that you have experience working online and are familiar with tools such as Slack, Trello, and G-Suite.</span></p><p><br></p><p><span>We offer a 100% remote working opportunity, which allows you to work from the comfort of your home, and be part of a dynamic and talented team of developers, designers, and game enthusiasts.</span></p><p><br></p><p><span>Don’t miss this opportunity to be a part of the development of an exciting international game. Apply now and take the first step in joining our team.</span></p><p><br></p><p>Please take 4 min of your time to fill in the application form.</p><p>https://forms.gle/ZWEqRHi9jEdaTBZKA</p><p>SEE YOU ON THE OTHER SIDE!!</p>
