Supervisor Online Operations
Job Description
<strong>About our client:</strong><p><br></p>Our client is a pioneer in the Tobacco Manufacturing Industry, with its headquarters situated in the United States. They have successfully expanded their operations to over 180 countries, representing five distinguished regional certifications, namely Europe, the Middle East, Africa, North America, and Latin America. With a workforce of more than 75,000 talented individuals worldwide, our client has truly established itself as a global leader in the industry.<p><br></p>What sets our client apart is their unwavering commitment to innovation and progress. They have embarked on a remarkable journey of transformation, with a resolute aim to create a smoke-free future. This ambitious endeavor has completely redefined every aspect of their business, from the production and distribution of their products, to how they interact with their customers and society as a whole.<p><br></p>By embracing this transformation, our client has proved to be a trailblazer in their industry, setting an example for others to follow. With their pioneering vision and steadfast determination, they are poised to create a future that is free from the harmful effects of smoking.<p><br></p><strong>Responsibilities:</strong><p><br></p><ul><li>Support in managing and running online platforms – all user experience / user interface. </li><li>Support in keeping content on our online platforms up-to-date and deploying all add-ons, updates etc. (across language versions). </li><li>Support in monitoring and optimizing online platforms performance (views, bounce rate etc.)</li><li>Support in running day-to-day online operations (product/service range, new listings, promotional campaigns, other activities) and solutions for programs, initiatives, campaigns. </li><li>Support in managing new/existing features and user experience enhancements and/or global implementations, in collaboration with Customer Experience team. </li><li>Brief Digital Hub and/or agencies for all content and user experience. </li><li>Monitor web analytics to identify and resolving issues related to website/online operations performance and recommend improvements to enhance customer journey (find, explore, experience, buy) and drive growth. </li><li>Support in improving Search Engine Optimization, user experience and user journey on website. </li><li>Propose, test, and bring to life new up-to-date features and tools for online operations and website visibility. </li><li>Support in managing, optimizing, enhancing user experience, and monitoring the performance of 3rd party marketplaces. </li><li>Support in managing the operational relation with 3rd party marketplaces. </li></ul><p><br></p><strong>Requirements:</strong><p><br></p><ul><li>Minimum 7 years of experience in Digital / e-Commerce. </li><li>Excellent communication and collaboration skills to work effectively with cross-functional teams. </li><li>Strong project management skills. </li><li>Fluency in English & French (Spoken and Written).</li></ul>
