Supervisor Front Office

Job Description

<strong><u>Company Description</u></strong><p><br></p>”Why work for Accor?<p><br></p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<p><br></p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<p><br></p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”<p><br></p><strong><u>Job Description</u></strong><p><br></p><strong>Front Office Supervisor </strong><p><br></p>Providing engaging, sincere, personalized service is one of the ways our Colleagues are <em>turning moments into memories for our guests</em> at Fairmont Hotels &amp; Resorts. Be a proud ambassador for your hotel as a Front Office Supervisor, where the warm and efficient service you offer our guests makes them feel welcome at check-in, valued at check-out – and always at home.<p><br></p><strong><u>Summary Of Responsibilities</u></strong><p><br></p>Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following:<p><br></p><ul><li>Ensures that all Front Office Standards of Service &amp; Operational Procedures are adhered.</li><li>Assigning the shift duties among colleagues then following up on the correct and complete execution of those tasks.</li><li>Ensure accurate registration for all guests checking in and revise all registration cards.</li><li>Revise all cashiers’ paper work and ensure accuracy of all transactions made and cash collected.</li><li>Monitoring colleagues’ performance and direct them when needed.</li><li>Deal with any guest request in a polite and efficient manner, delegating work where necessary to other staff ( bellmen, In Room Dining, Royal Service, Engineering, Security, etc), and then following up to ensure that the guest has been satisfied</li><li>Direct staff in maintaining clean, tidy and an organized work area at the front and back areas of the Front Office.</li><li>Determine the training courses needed for the team and arrange a monthly schedule for the training under the supervision of AFOM</li><li>Keep on explaining any unclear operational task and evaluating the GSA understanding.</li><li>Report any operational defect to the AFOM &amp; FOM immediately.</li><li>Check the supplies inventory and refill the store as needed.</li><li>Organize the E-Log book and ensure that all points listed are properly communicated and properly understood then obtaining colleagues’ signatures on it.</li><li>Driving the shift briefings and clarify all points to the team.</li><li>Ensure all colleagues are committed to the grooming policy, front office code of ethics, health &amp; safety regulations.</li></ul>