Suite Experience Manager
Job Description
About TSG (Talent Search Group)
Talent Search Group (TSG) is the most local recruitment influencing entity in terms of partnering with very prestige’s organizations “Government”, “Semi governments” and "First class international institutions” with regards to engineering and infrastructure business within the Saudi Market such as AECOME (USA), Egis (France), Proger (Italy) etc,
Saudi Arabia is going through transition period in all aspects , hence this will reinforces the needs for undertaken projects that will contribute in serving the economic development and expected to increase the Saudi GDP by multi-label hundreds of $ billions per year. The strategy covers encompass several new established Cities, including major luxury tourism destination and international airports, hotel brands, resorts and etc upon completion through partnering with the leading global consulting.
Furthermore, we would like to announce that Talent Search Group (TSG) has been officially, signed and allocated several recruitment and hiring projects with Saudi governments semi-governmental (Key Projects; Mega and Giga) and leading and world’s trusted construction engineering, operating and infrastructure consulting firms.
So we are continuously thriving to achieve 2030 Saudi vision through finding the right talented candidates across the globe. This collaboration includes different complex entities, for example but not limited to, Ministries, Leading Funds, Governmental Companies, Commissions and Authorities, leading and international organizations.
"We always focus on cultivating professional relationships, networking, and attention to detail, which has greatly contributed to our success.
On a behalf of high-profile client, we are looking for outstanding Suite Experience Manager to hire urgently, it is preferable to have work experience in Saudi Arabia or GCC.
Summary:
Our client is seeking a Senior Suite Experience Manager expertise in hospitality operations and proven leadership experience are invited to apply for a career .
The Suite Manager is responsible for the cohesive execution of the Suite Class program. This position is responsible for the suites’ guest experience, offering seamless execution of the premium and personalized service. The Suite Manager will manage all suite guest expectations and needs.
Job Duties:
• Handles all VIP Guest interactions by multitasking, with the highest level of hospitality and professionalism, accommodating special requests and negotiating packages customizing guest experience based on preferences and looking for opportunities to up sell
• Make independent decisions regarding work and work assignments – assigning suites and customers amongst the hotel team.
• Resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc , Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices, assists in the reconciliation of charges originating (i.e., limousines, car rentals, flowers, tours), to ensure smooth handling of guest requests.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
