Success Outcome Strategist
Job Description
<p>Reliance Infosystems is a global technology provider helping businesses deliver on their digital transformation ambitions. The organisation has a physical presence in 8 markets and unassailable digital footprints across 46 countries. We are a 3-time winner of Microsoft Partner of the Year Awards, an 8-time winner of Sophos Partner of the Year Award and have achieved many industry firsts across critical benchmarks. Reliance Infosystems is an equal opportunity employer with particular attention to inclusion and diversity.</p><p><br></p><p>We are looking to employ a dedicated and customer-oriented senior sales representative to drive sales and guide our sales team. The Success Outcome Strategist’s responsibilities include analysing industry trends to identify ways to improve company products, ensuring that customers are satisfied with the company products or services purchased, as well as submitting account plans and sales reports to higher management. You should also be able to resolve customer complaints promptly.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.</li><li>Identifying promising prospects through cold-calling, networking, and customer referrals.</li><li>Ensuring that all sales administration and customer service activities run smoothly.</li><li>Maintaining accurate records of the total number of sales made, potential and existing customers, and sales employee performance evaluations.</li><li>Analyzing sales metrics to determine whether current sales strategies are effective.</li><li>Conduct in-depth research on competitors’ products, pricing, and market success to gain insight into customer preferences and interests.</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li>Bachelor’s degree in business management or administration, marketing, communications, or related field is preferred.</li><li>Certified Sales Professional (CSP) accreditation is an added advantage.</li><li>Proven sales management experience.</li><li>Proficiency in all Microsoft Office applications and Customer Relationship Management (CRM) software.</li><li>Strong negotiation and consultative sales skills.</li><li>Excellent analytical and problem-solving skills.</li><li>Outstanding organisational and leadership skills.</li><li>Effective communication skills.</li><li>Exceptional customer service skills.</li></ul><p><br></p><p><strong>Working Condition</strong></p><ul><li>Work across time zones, and cultural boundaries</li><li>Use of computer for more extended hours</li><li>Daily demand for innovation and creativity</li><li>Constant need to unlearn, learn and relearn</li><li>Require taking certification exams</li></ul>
