Student Recruitment Advisor
Job Description
<p><strong>Role Purpose:</strong></p><p><br></p><p>The Student Recruitment Advisor is responsible for promoting and selling the programs of the University to potential students, responding to enquiries from potential students on various courses, and identifying the appropriate courses to meet their goals.</p><p><br></p><p><strong>Roles and Responsibilities:</strong></p><p><br></p><ul><li>Making outbound calls to prospective students. </li><li>Developing and sustaining solid relationships with prospective students and company stakeholders. </li><li>Reaching out to prospective students who have submitted an interest in our courses, supporting new candidates through the application process. </li><li>Handling inbound enquiries from multiple channels, via telephone, email and web chat.</li><li>Analysing customer feedback data, managing complaints in a timely manner, escalating where needed and following company complaint procedure. </li><li>Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems. </li><li>Support the development of the student journey, identifying and reporting back on issues and trends. </li></ul><p><br></p><p><strong>Essential Skills and Experience:</strong></p><p><br></p><ul><li>Able to communicate effectively, with empathy, by phone, face to face and in writing. </li><li>Experience of working in a customer facing environment. </li><li>Commitment to providing a first-class service to students. </li><li>Experience of working positively and effectively with others. </li><li>Able to receive and process information quickly and accurately under time pressure. </li><li>Able to promote proactive behaviours. </li><li>Proficiency in all Microsoft Office applications. </li><li>Excellent analytical, problem-solving and management skills. </li><li>Exceptional negotiation and decision-making skills. </li><li>Strong business acumen. </li><li>Detail-oriented.</li></ul><p><strong> </strong></p><p><br></p><p><strong> Other Information:</strong></p><p><br></p><p>The Student Recruitment Advisor will also be expected to demonstrate their commitment:</p><ul><li>to GBS values and regulations, including equal opportunities policy.</li><li>the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.</li><li>to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.</li></ul><p><br></p><p>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.</p>
