Store Manager

Job Description

What you will do

Team Management and Development

• Develop the team to ensure they deliver the best service to every Client. Support them with consistent coaching, identify their development and training needs to tailor individual action plans
• Identify, recruit and develop talents, secure succession plans
• Organize the team in an efficient manner according to business needs and delegate responsibility
• Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
• Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
• Lead by example on selling and act as a role model

Client and Business Development

• Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it
• Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (visual merchandising, training, clientelling, events, country office team…)
• Build a loyal Clientele, leveraging all clientelling tools
• Establish a client-centric mindset in store to ensure the highest level of customer experience
• Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
• Act as an ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
• Be aware of the competitive landscape and market trends
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clientelling, training and team animation

Selling and Floor Management

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling
• Build and develop own Client portfolio
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the brand standards are achieved

Operation & Administration

• Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP
• Demonstrate strong analytical skills and understanding of the system and reporting
• Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
• Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)  

Skills

Required Skills to be successful

• Good knowledge of the fashion/beauty industry and trends
• Retail operational skills (stock, VM, systems, cash…)
• Management, Leadership, and problem-solving skills
• Strong commerciality skills and business acumen
• Customer service and results-oriented

What Equips you for the role

Education:

• Bachelor or master’s degree would be a plus

Minimum Experience and Knowledge: 

• Min 3 to 5 years of experience in retail and team management roles.
• Female