SSA Parts Senior Business Development Associate

Job Description

<strong><u><strong>Job Role</strong></u></strong><p><br></p>Assists in planning and implementing sales to specific major accounts to retain clients’ business and grow those opportunities. This will be accomplished by learning what clients’ goals are and helping clients achieve them.<p><br></p>Cultivating relationships, identifying opportunities, and account management<p><br></p>Skills are critical. This transitional role focuses on learning and practising<p><br></p>Relationship and account management skills. Requires complete knowledge of MAG product and applications<p><br></p><strong><u><strong>Job Responsibilities</strong></u></strong><p><br></p><ul><li>Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns </li><li>Identify the products and services that best meet the customer’s stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale </li><li>Record and process customer orders selecting the most appropriate approach based on predefined options </li><li>Schedule follow-up actions, enter, relevant information in customer relationship management system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention &amp; business development activities </li><li>Sell Parts directly to customers while following standard protocols. May also or alternatively involve providing back-office support to a sales team </li><li>Support Dealers following established procurement systems and protocols </li><li>Walk customers through the basics of the product/service </li><li>Deliver specialized support and service for new and existing accounts in line with Al Mansour Group policies and procedures. Respond to complex customer enquiries while helping the line manager manage and maintain customer relationships </li><li>Assist with the development of internal communications and work collaboratively with the line manager to build strong external customer relationships and meet customer needs </li><li>Carry out routine business development support tasks and assist others by following established procedures </li><li>Contribute to procedural improvement by proposing improvements to current working processes and practices to ensure the organization gets the most out of them </li><li>Monitor and analyze data using budgeting systems and protocols </li><li>Respond to basic and advanced customer issues such as returns, exchanges, and complaints; escalate appropriately </li><li>Work within an established supplier management plan to achieve assigned goals and identify improvement opportunities </li><li>Contribute to the preparation of various data and analytics reports </li></ul><p><br></p><strong><u><strong>Education</strong></u></strong><p><br></p>Bachelor Degree in Business Administration<p><br></p><strong><u><strong>Required Qualifications &amp; Skills</strong></u></strong><p><br></p><u><strong>Required Skills </strong></u><p><br></p><ul><li>Customer-Focused</li><li>Initiates Compelling Sales Conversations</li><li>Understands Customer Needs</li><li>Understands Issues/Motivations</li><li>Builds Rapport</li><li>Strategic Planning and Analysis</li><li>Commercial Acumen</li><li>Planning and Organizing</li><li>Negotiates Strategically/Tactically</li><li>Customer and Market Analysis</li><li>Leverages Digital Communications with Customers</li></ul><p><br></p><strong>Hashtags</strong><p><br></p>