Sr. Customer Service Representative
Job Description
Long Description
Job Summary
The Customer Service Representative is the first point of contact between Enaya Insurance Company and claims customer service team.
Job Responsibilities
- Answer inbound calls and handle/solve customer queries and issues ensuring a high level of customer satisfaction
- Make outbound calls as required
- Receiving motor claims related call
- Claims registration call
- Claims complaint
- Claim inquiry
- Register claims on system
- Taking the claims registration data from the client via phone calls or email
- Adding the data to premia
- Sending text message to the client with his claim reference number
- Send Substitute cars requests to RAC as required from claims team officers
- Requesting Substitute car f from RAC via our fleet
- Claims registry for walk in customers (backup)
- Sending claim common survey request to TPL companies
Candidate Requirements
- High school diploma or equivalent; college degree preferred
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond
- Excellent communication skills
- Ability to multi-task, prioritize and manage time effectively
Education
