Specialist Application Management Engineer

Job Description

• Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
• Exercises independent judgment within generally defined policies and practices to identify and select a solution.
• Apply advanced technical and business knowledge (e.g. SAP, Java, .NET) to solve application issues that are critical or high-risk.
• Independently integrate technical knowledge and business understanding to create superior solutions for GIZA SYSTEMS and for customers.
• Ability to handle most unique situations.
• Works on problems/projects of diverse complexity and scope.
• Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users’ areas, including transformation.
• Mentor less-experienced team members on all areas of Applications Management work.
• Resolve single- and cross technology/application incidents independently.
• Document known errors and workarounds Works with team members, delivery centers, and other GIZA SYSTEMS organizations to resolve unusually complex or cross-technology incidents.
• Identify, manage, and lead escalations via established processes
• Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer needs.
• May lead or participate in a Change Advisory Board.
• Oversee configuration management processes, resolve issues, and implement processes to improve efficiencies.
• Apply GIZA SYSTEMS solutions to meet highly complex customer needs. The solution may include service delivery models for new services.
• May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
• Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals.
• Becoming a trusted advisor to the customer.
• Provides training to end users on applications in area of responsibility. Understands and manages to contract scope.
• Work as part of a global, and/or multi-functional team.
• Lead teams which address operational processes and policies in work area.
• Seen as a resource and may mentor less experienced team members within the team in one or more technical-/operational policies/standards or business areas.
• Is a trusted advisor inside and outside the team/technology area.
• Demonstrates comprehensive understanding of contract obligations across business area.
• Provides guidance to others to meet contract obligations.
• Ensures that the Capacity Management process and working practices are effective and efficient. Evaluates the impact of proposed changes on the capacity design and plan.
• Responsible for activities involving damage assessment, co-ordination with other recovery teams, deciding on recovery steps to take, maintaining records, and providing recovery status reports
• Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.

Skills

• Bachelor Degree of computer science or any relevant field
• Very good communication skills
• Team Player