Speaking Customer Advisers – Casablanca – English

Job Description

As a Customer Care Agent, you will have to handle calls and emails with the objective of providing excellent service in all situations (questions, complaints, requests for advice and assistance).<p><br></p><strong><u>Among Your Attributes</u></strong><p><br></p><ul><li>Listen carefully to customer’s requests taking into account all shared details ;</li><li>Opt for the best route to deal with the client case ;</li><li>Stay professional and calm in any situation ;</li><li>Demonstrate a professional attitude that reflects the best image of the company;</li><li>Being resourceful by suggesting the most appropriate solutions to customer’s requests;</li><li>Being customer oriented.</li></ul><p><br></p><strong><u>Required Profile</u></strong><p><br></p><ul><li>Fluency in English, in both formal speaking and writing.</li><li>Customer service experience in a call center environment.</li><li>Customer oriented attitude in all circumstances.</li><li>Mastery of customer relationship management techniques (CRM).</li><li>Relational ease.</li><li>A great deal of calm and self-control.</li><li>High level of empathy and understanding towards the customer.</li></ul><p><br></p><strong><u>We Offer</u></strong><p><br></p>Attractive compensation (fixed + performance bonus).<p><br></p><ul><li>A CDI from the first day of training.</li><li>Training paid at 100%.</li><li>Personalized and permanent support.</li><li>An integration mechanism guaranteeing successful start-up.</li><li>Complementary social cover,</li><li>Possibility of development (internal promotion).</li><li>Pleasant working conditions and a lively company life.</li></ul><p><br></p>Like all positions in our company, this position is open to people with disabilities as well.<p><br></p><strong>Speaking Customer Advisers – Casablanca – English</strong><p><br></p>Take the assessment