Job Description
- Genuine service personality, with high EQ.
- Therapists to have recognized qualification in Spa Therapy.
- Minimum 2 years of similar experience in a 5-star hospitality industry.
- A strong command of both written and spoken English is required; additional language is an asset.
- Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
- Ensure all operational tasks are conducted in line with the service standards and procedures.
- Go the extra (s)mile where possible.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.
