Spa Therapist Team Leader

Job Description

Job description / Role

– To be an ambassador of the hotel in and outside the work place.
– Encourage and properly use the telephone etiquette as per Sofitel standards.
– Attend to all guests respecting the hotel standards and procedures.
– To offer a warm welcome to all guests and ensure that they enjoy their stay.
– Personally greet and escort the guests rather than pointing out directions.
– Follow daily checklists.
– Assisting clients in all aspects regarding their treatment with complete information about the types of treatments offered, products used and working methods.
– To be flexible with working hours.
– Project a positive and motivated attitude.
– To alert the Director of Security/Spa Manager/Resident Manager/General Manager in case of an emergency.