Spa Operations Manager
Job Description
<strong>Mandarin Oriental Muscat </strong><p><br></p>Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.<p><br></p>For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views. We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental Muscat opening team.<p><br></p><strong><u>Scope</u></strong><p><br></p>To effectively manage and develop the Spa business in total respect. Maintain and develop the account through both the motivation and the development of the Spa colleagues. Ensure that the profitability of the institute through both treatments and product sales.<p><br></p><strong><u>Responsibilities</u></strong><p><br></p><ul><li>To ensure the smooth operation of the Spa in terms of service, maintenance, safety and hygiene.</li><li>To ensure that all Spa areas are checked on a daily basis. To make sure that they are safe, clean and ready for guests use.</li><li>Ensure maximum productivity of the Spa staff eg. Enforce systems of areas of responsibilities for each therapist; ensure the receptionist maximizes the bookings in the appointment book.</li><li>To organize daily briefings with the staff as well as weekly team meetings.</li><li>Ensure absolute cleanliness, hygiene & order, at all times, in all areas of the Spa (i.e. Health and safety guidelines in the stockroom, sterilization of equipment in the treatment room, displays looking fresh, etc)</li><li>To regularly liaise with sales and Marketing department to agree sales activities and marketing events.</li><li>Report any incident, suggestion for service, improvement that requires attention to Management.</li><li>To ensure that all Guest and Members are treated in a polite and courteous manner at all times.</li><li>To give full co-operation to colleagues upon their request.</li><li>Represent Heavenly Spa image at all time in terms of appearance and behaviour</li><li>Implement a Public Relations system for the on-going development of the Spa</li><li>During busy periods in order to ensure continuous high standards of service, you may find it necessary to put in additional hours.</li><li>To ensure that the revenue targets of the Spa are met, continually searching for new revenue channels.</li><li>To control the operating cost within Spa.</li><li>To be actively involved in Heavenly Spa products sales.</li><li>To monitor P&L statement on a monthly basis and act accordingly. </li><li>Assists in selling the Spa in the Local Community.</li><li>Handles Purchase and Store Requisitions as and when needed.</li><li>To ensure that all accidents, incidents and hazards are reported immediately.</li><li>To ensure that all equipment and furniture is clean and well maintained and that any hazards are repaired or removed form the operation.</li><li>Comply with the statutory and legal requirements for fire, health and safety, licensing and employment. Check that all members of your department are also aware of these requirements and are working in accordance with them</li><li>Be fully conversant with the emergency procedures, your employees and your responsibilities in the event of any emergency.</li><li>Any other duties as and when requested by the Director of Spa, wellness, and Recreation.</li></ul><p><br></p><strong><u>Qualification And Skills</u></strong><p><br></p><ul><li>High school diploma or any relevant diploma</li><li>Diploma / certificate in anatomy & physiology (Cidesco, Cibtac or Itec preferred)</li><li>Diploma / certificate in Spa / beauty therapy (Cidesco, Cibtac, Itec, or equivalent)</li><li>At least 3 years’ experience as a Spa Manager, in a 5 star hotel preferred.</li><li>Coaches team members on the job, gives demonstrations for “on job” training.</li><li>Uses questions in a coaching style to encourage others to solve problems themselves.</li><li>Actively seeks feedback from customers rather than wait for complaints.</li><li>Critically evaluates one’s own performance and consistently sets high standards.</li><li>Confronts conflict, draws out sensitive issues or relationship.</li><li>Remains impartial when dealing with others, listens to arguments of each party.</li><li>Can pull together individuals or parties in conflict by remaining neutral emotionally.</li><li>Has the ability to get on with difficult people and also be sensitive to the needs of others.</li></ul>
