SPA Manager
Job Description
IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Our brands are well-known and loved the world over – Regent Hotels & Resorts, InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Voco™ hotels, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, avid™ hotels, Staybridge Suites® and Candlewood Suites®. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.
– The Spa Manager is responsible for the operation of the spa, ensuring that it achieves the highest levels of financial return and guest & employee satisfaction
– Tasks are performed under the general guidance and direction of the Director of Recreation & SPA and within the limits of InterContinental Hotel Groups policies and procedures
– Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments
– Participates as a team player and establishes strong working relationships to deliver positive results
– Continually seeks to improve performance through individual efforts and with the assistance of others
– Seeks feedback on performance and focuses on areas of shortfall
– Maximizes opportunities for self-development
– Is open to new ideas and is willing to make changes in the job and routine as required – Is able to cope under pressure at busy times and responds positively to changes in the workplace
– Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision
– Follows standards, policies and procedures
– Meets required attendance and grooming standards
– Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses
– Controls and monitors departmental costs on an ongoing basis to ensure performance against budget – Assist in planning for future staffing needs
– Prepares and administers induction program for new staff
– Builds and maintain relationships with internal and external customers
– Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation
– Understands and takes into account the global nature of business
– Works effectively with colleagues from different viewpoints, cultures and countries
– A University degree in Hospitality Management/Business management or a related field
– At least 3 years of experience is required as a Supervisory/DM of a 5-star or reputable chain hotel
– Leadership skills – Communication skills
– Preferably Female
